Last updated: 01/12/2025

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ARC Cleaners we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or contact us by phone, email, or through our online form.

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1. Information We Collect

We may collect the following information:

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Personal Information:

• Name

• Email address

• Phone number

• Address of property to be cleaned

• Any details you voluntarily provide in messages or booking requests

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Technical/Usage Data:

Through cookies, analytics, and ad tracking tools (e.g., Google Analytics, Meta Pixel), we may collect:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on pages

• Referring/exit pages

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We do not collect or store payment information through the website.

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2. How We Use Your Information

We use your information to:

• Respond to enquiries

• Provide cleaning services

• Arrange appointments

• Improve our website and customer experience

• Analyse website traffic and effectiveness of advertising

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3. Legal Basis for Processing (UK GDPR)

We process personal data under the following legal bases:

• Consent – when you submit a contact form

• Legitimate interest – communication and advertising analytics

• Contract – when arranging or providing cleaning services

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4. How Long We Keep Your Data

We retain your information only as long as necessary to:

• Provide services

• Comply with legal obligations

• Maintain business records

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You may request deletion at any time.

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5. Cookies & Tracking

We use cookies and third-party tracking tools to:

• Analyse website traffic

• Measure marketing performance

• Improve user experience

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You can manage or disable cookies through your browser settings.

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6. Sharing Your Information

We do not sell your data.
We may share information only with:

• Trusted service providers (e.g., analytics tools)

• Law enforcement if required by law

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7. Your Data Rights (UK GDPR)

You have the right to:

• Access your data

• Request correction

• Request deletion

• Object to processing

• Request restriction of processing

• Data portability

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To exercise your rights, contact:
📧 Info@arccleaners.com
📞 07368199653

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8. Contact Us

ARC Cleaners
Poole, Dorset, United Kingdom
Email: info@arccleaners.com
Phone: 07368199653